Shipping Info

We ship all standard shipping orders with PostNL. If you have chosen Priority Shipping, your order will be shipped with UPS Express. You will receive an email with your Track & Trace code as soon as the order has been shipped.

Shipping cost depends on the weight of the package, the destination country and the selected shipping method (standard or priority). You can find an overview of the shipping costs in the tables at the end of this page, after the general information on shipments.

Size matters

The package in which your order gets delivered depends on how big the products are.

Small products like wheels, bearings and DVDs will be shipped in a letter package. Unfortunately we cannot offer Track & Trace for these orders.

Large products like skates or frames will be shipped in a larger package. For these items you will receive a Track & Trace code.

Mr. postman

Make sure you're home when the postman arrives. Normally your package should arrive between 9:00 and 18:00. If you want to give instructions on where to leave the package if you're not home, leave the postman a note on your door.

Missed the postman? No worries, the postman should try again the next day or leave a message on what steps you have to take to get your goods.

Our processing time

We work very hard to ship out any orders within 48 hours. Most of the time we succeed! 

Our shop is located in Amsterdam and is also our warehouse for the webshop. That means you can find, admire and try all our products there. We also have a shop in Berlin and in Antwerp, but we do not ship from there. Having this combination also means that if we have a lot of customers in store, sometimes shipping out everything within 24 hours can be hard or impossible. In busy periods some delays are to be expected. Please be patient with us.

If you really need your package as soon as possible, you can choose Priority shipping on the checkout page. Priority packages use the faster UPS service for delivery.

Delivery Time & Cost - Shipping (EU)

The table below lists the delivery costs and estimated delivery time for shipping within the European Union. Please keep in mind that these times are estimates given by PostNL and are not guaranteed.

Orders over €200 get free standard shipping in the EU!

If you need to have your package as soon as possible and are willing to spend a little extra money on shipping you can use our Priority Shipping option. With Priority Shipping your order will be sent using UPS Express - the fastest to get your skates!

Taxes
For citizens of the European Union all taxes are included at checkout of the order, this includes any taxes on shipping.

• Dutch skaters pay the Dutch 21% VAT at checkout
• European Union skaters pay their local VAT checkout

If you want to read more exciting facts and examples about tax, have a look at our Payment Information page on:
https://www.thisissoul.com/pages/payment-information 

Shipping (EU) - Delivery Time & Cost
	Standard Shipping			Priority Shipping
	Time	Orders under €199,99	Orders over  €200	Priority Time	Cost
Belgium	1-2 days	€ 6,00	Free	1 day	€ 30,00
Czech Republic	3-4 days	€ 6,00	Free	1 day	€ 55,00
Germany	2-3 days	€ 6,00	Free	1 day	€ 55,00
Nederland	1-2 days	€ 6,00	Free	1 day	€ 25,00
Österreich	2-4 days	€ 10,00	Free	1 day	€ 55,00
Poland	3-5 days	€ 10,00	Free	1-2 days	€ 55,00
Slovakia	3-5 days	€ 10,00	Free	1-2 days	€ 55,00
Slovenia	4-6 days	€ 10,00	Free	1 day	€ 55,00
Denmark	2-3 days	€ 7,00	Free	1 day	€ 55,00
France	2-3 days	€ 7,00	Free	1 day	€ 55,00
Liechtenstein	3-4 days	€ 7,00	Free	1-2 days	€ 65,00
Luxemburg	1-2 days	€ 7,00	Free	1 day	€ 55,00
Finland	3-5 days	€ 20,00	Free	1-4 days	€ 60,00
Sweden	2-4 days	€ 20,00	Free	1-2 days	€ 60,00
Bulgaria	4-7 days	€ 15,00	Free	1-3 days	€ 60,00
Estonia	4-6 days	€ 15,00	Free	1-2 days	€ 60,00
Greece	5-7 days	€ 15,00	Free	1-5 days	€ 60,00
Hungary	3-5 days	€ 15,00	Free	1-2 days	€ 60,00
Ireland	2-4 days	€ 15,00	Free	1-2 days	€ 60,00
Italy	3-5 days	€ 15,00	Free	1-3 days	€ 60,00
Latvia	4-6 days	€ 15,00	Free	1-2 days	€ 60,00
Lithuania	4-6 days	€ 15,00	Free	1-2 days	€ 60,00
Portugal	4-6 days	€ 15,00	Free	1-2 days	€ 60,00
Romania	4-7 days	€ 15,00	Free	1-2 days	€ 60,00
Spain	3-5 days	€ 15,00	Free	1-2 days	€ 60,00
Bosnia and Herzegovina	7-9 days	€ 25,00	Free	1-3 days	€ 65,00
Croatia	7-9 days	€ 25,00	Free	1-2 days	€ 55,00
Montenegro	7-9 days	€ 25,00	Free	1-3 days	€ 65,00
Serbia	7-9 days	€ 25,00	Free	1-3 days	€ 65,00

Delivery Time & Cost - Shipping (non-EU)

Any shipments to non-EU countries will need to go through customs. Customs agents will select packages at random to be investigated. If this happens, the delivery time will be prolonged. If you are unlucky enough to have your brand new skates selected for an investigation, you will see "package at customs" in the Track & Trace. If your package remains at customs for more than 2 weeks, please contact us!

Please keep in mind that these times are estimates given by PostNL and are not guaranteed.

If you need to have your package as soon as possible and are willing to spend a little extra money on shipping you can use our Priority Shipping option. With Priority Shipping your order will be sent using UPS Express - the fastest to get your skates!

Taxes
For citizens outside of the European Union, you will not pay VAT tax, but you will need to pay import tax.

• VAT tax is not included in the pricing on our website if you are outside the EU
• You will need to pay your countries Import tax!

If you want to read more exciting facts and examples about tax, have a look at our Payment Information page on:
https://www.thisissoul.com/pages/payment-information