Returns

We offer our customers a 30-day return policy. Items can be returned at any time within 30 days of the delivery date. 

Size swap
If the wrong size is ordered then the product can be send or brought back to us. We will send another size after receiving the product back. A refund minus the shipment cost is also possible. The product will have to be unused for us to accept it.  Rolling around the house on new skates is allowed.

Return address:

Thisissoul
Overtoom 327
1054JM, Amsterdam 
The Netherlands

Refund
If you are unhappy with your purchase, and we can not get you a size swap, then we can give you a refund. Your product returns must be unused and in resalable condition. You can send the product back to our return address. If no fault was done on our side, then the return costs are paid by the customer. If there was fault on our side, then you have to pay the return costs at first (please use the cheapest option available), send us a photo of the receipt, and we will reimburse you for this. Once we receive the product back you will get the refund after we inspect it for any use. If you want to get a refund, send us an email through our contact page so that we know it is coming. 

Warranty