We offer our customers a 30-day return policy. Items can be returned at any time within 30 days of the delivery date. To be eligible for a refund, your product returns must be unused and in resalable condition.
Skates will break down by wear and tear. If you feel like this happened quicker than they should, like wheels that break down after one session, than contact our customer support as soon as possible with an added photo of the mall function.
All the technical support for major problems will come from the brand of the product. They will provide a solution, a replacement in case of a problem that should not happen so quickly.
Minor problems can be fixed at the Thisissoul store. Just contact us and come by to let us fix it.
If the wrong size is ordered then the product can be send or brought back to us. We will send another size after receiving the product back. A refund minus the shipment cost is also possible. The product will have to be unused for us to accept it. Rolling around the house on new skates is allowed.